You can create a backup of your Bugzilla database at any time.

First log into your control panel at

Then choose Info & Backup from the Bugzilla menu.

Then click the Create Backup button.

Your backup will be scheduled and you will receive an email when it completes with a link to download it.

The download will be a compressed MySql backup. To restore the backup on your computer:

  • Install MySql 5.7 (do not install anything later than 5.7 as it isn’t compatible with Bugzilla)
  • Decompress the backup
  • create a database
  • restore the database using the command line.
mysql -u [user name] –p [target_database_name] < [dumpfilename.sql]

Install Bugzilla and configure it to use the restored database. See for more details.